Entebbe international Airport receives Quality Management Systems certification


ENTEBBE: Entebbe international Airport and Civil Aviation Authority have received the ISO 9001:2008 Quality Management Systems (QMS) Certificate making it only the third country in Africa after Ghana and Tanzania to receive the internationally recognized certification by the United Kingdom Accreditation Service (UKAS).
CAA’s Director Airports and Aviation Security Eng. John Kagoro while addressing press during the unveiling of the certificates at the airport said that, “After following compliance with stringent requirements by UKAS for airport operations, the ISO 9001:2008 certification implies that Entebbe Airport has systems and processes in place that meet the needs of customers and other stake holders while also meeting statutory and regulatory requirements.”

The ISO 9001:2008 certification means Uganda’s Aviation Industry has provision of aeronautical services within the Flight information Region of Uganda to include regulation, licensing, air navigation services, search and rescue certification of air operators, operation and maintenance of aerodromes, security and corporate support services.
He further said the “QMS certification will among other things boost the national airport business in cost cuts through improved systems and processes, increased passenger traffic loyalty, build internal confidence since the QMS is based on international standards that can be compared with any in the world, ensure proper documentation of processes, and factual approach to decision making and management commitment.”
Mr Kagoro added that other aerodromes in Gulu, Arua , Soroti, Mbarara, Tororo, Kisoro, Pakuba, Kasese, Jinja and Kidepo had each also been awarded ISO 9001:2008 QMS certificates.

On the ongoing Airport expansion Kagoro noted that 42 housing units had been completed for the relocation of police officers’ families whose homes are to be demolished following the ongoing expansion and a new automated luggage handling system has been put in place.
“The new system is faster checking 1800 bags per hour compared to the old one that had run down, and could only manage 400 to 500 bags on the hour, thus will ease passenger movement as they board and has an x-ray installed which will throw back any bag for further checking once it spots any danger.” he said.

Meanwhile, CAA dismissed the IGG report on alleged corruption in the award and management of contracts for cleaning companies; Guardian Services Ltd (GSL) and Clear Environment Cleaning Services Ltd (CECS) and poor toilet hygiene at Entebbe international airport.
Mr Vianney Luggya, the CAA Manager Public Affairs dismissed the report which has since gone viral online that indicated that Entebbe has the dirtiest airport toilets in the world. He said it did not classify the level of cleanliness in relation to other airports in any way.
“Entebbe international Airport has time and again subjected itself to Airports Council International (ACI) Airport Service Quality Survey Programmes under which volunteering Airports are subjected to assessments through which airport users give feedback on the service quality relating to various service facilities,” he said.

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